Someone fraudulently opened an account with my email address: *****@***.com.**Please cl...

GetHuman2961445's customer service issue with Ubisoft from May 2019

Help with my Ubisoft issue
The issue in GetHuman2961445's own words
Someone fraudulently opened an account with my email address: *****@***.com.**Please close this account and confirm with an email.

GetHuman2961445 did not yet indicate what Ubisoft should do to make this right.

How GetHuman2961445 fixed the problem
You should start a live chat with a representative and explain the account was opened fraudulently using your email address. The rep will send an email to the account email address (yours) with a code to verify that you are the true owner of the email address of the account opened fraudulently and which you want closed. After verification. you will be asked to copy their account closure policy rules which they put in their chat and paste it in a reply chat message. You will state that you agree with the terms of closure and type your name and perhaps any additional information they request. This is a complicated issue and takes perhaps ** minutes. The rep went above and beyond for me to close this account. My email address have been used fraudulently before in other instances and this has been the best customer service experience I’ve ever had to resolve this type of issue. The Ubisoft rep and his supervisor were dedicated to stop someone who obviously was getting and using personal account information which wasn’t theirs. I would be surprised if they are using a stolen credit card as well if needed for purchases at this site. Kudo’s to Ubisoft!
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Ubisoft

Customer service issue
Reported by GetHuman2961445
May 21st, 2019 - 2 years ago
Fixed
GetHuman2961445 shared how to fix
Seen by 10 customers so far
Similar issue to 6115 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman2961445 started working on this issue
May 21st, 2019 7:27pm
GetHuman2961445 confirmed the issue is fixed. Hooray!
May 22nd, 2019 8:14pm