Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-quintend's own words
I just bought from target a whole advanced edition game rainbow six siege once i got home my redem code was telling me it had been redemed somewhere else and i lost what i payed for i need this fixed some kinda way cause now i have a basic game.
GetHuman-quintend did not yet indicate what Ubisoft should do to make this right.
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