Unable to unmute an account

GetHuman-lilyaols's customer service issue with Twitter from July 2019

Help with my Twitter issue
The issue in GetHuman-lilyaols's own words
unmute an account ... I want to unmute an account that I recently muted, but am having trouble. Every time I try to unmute the account on my iPhone app, it comes up with an "X" saying "forbidden". When I tried online on my laptop, it says, "Sorry! We did something wrong." I have tried everything and have looked online for help but have seen that no one else has experienced this problem.
Others have not had this problem and I am unaware as to why my account will not let me unmute this account.
I want twitter to help me be able to unmute this account.
I have been a twitter member for about *** years and have never experienced anything like this.
I have tried looking online to see if this is a problem that others have experienced and have found nothing on a situation like this. I tried unmuting the account in as many ways as possible and have had zero success.
How GetHuman-lilyaols fixed the problem

We are waiting for GetHuman-lilyaols to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Twitter's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Twitter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Twitter app on iPhone, unmute account
Customer service issue
Reported by GetHuman-lilyaols
Jul 8th, 2019 - 4 years ago
Seen by 26 customers so far
Similar issue to 50431 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder


GetHuman-lilyaols started working on this issue
Jul 8th, 2019 12:23am
GetHuman-lilyaols indicated the issue is not fixed yet.
Jul 8th, 2019 11:51am
GetHuman-lilyaols confirmed the issue is fixed. Hooray!
Jul 9th, 2019 1:04am