TurboTax Customer Service

Phone Number & Contact Info

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Please tell me why you're calling today."

Hi there. I'm a digital assistant for QuickBooks and here to help.
What is the phone number I can use to look up your account?"

Welcome to Intuit. For TurboTax, press one.
For QuickBooks, press two.
For payroll, press three.
For ProSeries tax, Lacerte tax, Easy Act, or ProConnect Tax Online, press four."

"For ProSeries tax, for assistance with triple attacks for the US, press one.
For TurboTax for Canada, press two."

Got it. If your question is about your payroll service, press one.
If your question is regarding merchant services or your payment solutions product, press two."

"For pay for ProSeries, press one.
For Lucerte, press two.
For EasyAcc, press three."

Calling this TurboTax Customer Number

By Adam Goldkamp

Jul 10, 2024

Calling this number was one of the most irritating experiences I've had, simply because of the automated system's inability to understand basic questions. Things started out fairly normally, as I called this number and was asked if I was calling for TurboTax or for QuickBooks. I said I was calling for TurboTax, and the system then asked if I was calling for the American or Canadian version of the product. I said that I was calling for the U.S. version, and this was where the problems began.

The system asked me for the reason I was calling, and I said that I wanted to get information on which version of the product was right for me. It said it could not understand my question, so I tried to simplify my response by saying "Help choosing a product". It again failed to understand, and I tried again with "Choose a product". Once again, it failed to understand, asking if I needed help with billing.

After six tries, it said that it would transfer me to a specialist, but needed to confirm the name on the account before it would connect me with anyone. I told the system I did not have an account, but it wouldn't accept that and asked again for my name. I said "no account", and the system took that as me giving my name as No Account. I said that wasn't correct and began the same endless loop again before ending the call.

Based on this, I would not want to use this service again. Maybe it's helpful if you have an account with TurboTax and you need help with something specific, but it doesn't allow you to get any general help with its products. Even if you have a specific need, the system being this poor at understanding makes it difficult to use.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is TurboTax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TurboTax agent. This phone number is TurboTax's best phone number because 109,458 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-446-8848 include Can't Access Account, Track My Refund, Refund a Charge, Missing Refund, Ask For Tax Help and other customer service issues. The TurboTax call center that you call into has employees from California, Texas and is open 24 hours, 7 days according to customers. In total, TurboTax has 2 phone numbers. It's not always clear what is the best way to talk to TurboTax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TurboTax. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TurboTax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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