turbo tax charged me and I do not have turbo tax account

GetHuman-crawleyn's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman-crawleyn may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
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The issue and preferred resolution, in GetHuman-crawleyn's own words:
The problem I ran into: turbo tax charged me and I do not have turbo tax account
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
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Turbo tax is double charging meTurbo Tax charged me and I never filled my taxes with Turbo TaxTax return was returned to turbo taxNOT SURE ABOUT A TURBO TAX CHARGE
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Turbo Tax

Customer service issue
Reported by GetHuman-crawleyn
Apr 28th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 27 customers so far
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Timeline
GetHuman-crawleyn started working on this issue
Apr 28th 7:35pm