Before contacting them, items GetHuman-throwert may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
The issue in GetHuman-throwert's own words
I renewed my service on September **th for $**. ** my service was suspended on September **th in between the **th and the **th I added $* to my account. On the **st I renewed my account for $**. ** as I got to looking I realize that I basically spent almost $** on this account for the month I was just inquiring is there anyway I can upgrade since I've already paid you the $**.** for the month to a higher plan so that I can avoid it being disconnected or suspended again.
GetHuman-throwert did not yet indicate what TextNow should do to make this right.
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