TextNow Customer Service

Phone Number & Contact Information

No customer service phone number
Q:How do I contact TextNow customer service then?
A:TextNow does not have a customer service phone number, but you can contact them through live chat, X / Twitter, Facebook / Messenger, or their website.
http://textnow.com/support
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:Does TextNow offer 24 hour customer service?
A:Not by phone. Below is a list of customer service channels and hours. You can also ask for information or answers to your specific problem:

How to contact TextNow Customer Service

There are of course other ways to contact TextNow customer service besides the phone. Below we list them by medium, from most to least popular.
Live Chat
http://textnow.com/support - Customer Service
Use this link to chat with them online
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TextNow provides this option.
X (formerly Twitter)
https://twitter.com/TextNowHelp - Customer Service
Use this link to Tweet them for help
TextNow, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/TextNow/ - Customer Service
Use this link to get help with them on Facebook
Some customer service teams, like that of TextNow, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
TextNow's website
http://textnow.com/support - Customer Service
Use this link to get help with your issue online
As a last, sometimes only, resort- TextNow customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

The Editor's Notes on Calling TextNow

Dec 22, 2023

TextNow is a free service that provides phone and text service over Wi-Fi. Its target market is people who cannot afford regular phone service but who do own a mobile phone and can connect to Wi-Fi networks. The service now offers low-cost upgrades to the service that include phone and data plans that do not rely on Wi-Fi as well. As ´╗┐one of the oldest services of its type, it isn't surprising that TextNow gets a lot of requests for customer service each and every day.

It should be noted, however, that TextNow does not offer phone-based customer service. Customers are required to visit the help section of the company's website and submit a support request if necessary. It is also possible to connect with customer service via TextNow's social media accounts.

Why Do People Contact TextNow Customer Support?

People contact TextNow for a range of reasons, including:

  • Setting up new service, changing service, canceling service
  • Purchasing phones and upgrades
  • Troubleshooting and technical support
  • Billing inquiries
  • Hacking and identity theft issues
  • Reporting lost or stolen phones

Best Practices for Contacting TextNow Customer Service

Because TextNow is a free/low-cost service, it doesn't offer the same level of comprehensive customer support that full-service phone companies do. It is important to review the company's help section on its website before contacting customer service. In addition, there is an AI bot on the site that can direct you to the information that you need.

If you do need to communicate with a human being, you can submit your request via the website. When you do this, be sure to describe your situation carefully. Clearly state your question or describe your problem and, when you can, attach supporting documentation such as screenshots, order confirmations, shipping confirmations, billing statements or previous correspondence between you and TextNow regarding your issue.

Make note of the time and date when you filed your request. This will help you track the progress of your customer support ticket.

How do Consumers Feel About Contacting TextNow Customer Service?

Many consumers are unhappy about the fact that the company does not offer real-time, phone-based customer service. They would prefer to deal with problems and questions quickly and via a voice conversation with a customer service representative. At the same time, these customers also realize that there are limitations to what a free or ultra-low-cost service can offer.

Users do note that the company offers a robust help page that provides lots of information about common issues and problems. Most complaints about support have to do with getting timely responses to issues, but there doesn't seem to be any overwhelming negativity about the level of customer care offered.

What Kind of Issues can a TextNow Customer Service Representative Resolve?

Customer service representatives can resolve most issues, including providing help with account setup, changes or cancellations, the purchasing of phones, tracking phones that have been shipped, troubleshooting, technical support and billing concerns.

What Can't Be Resolved by Contacting TextNow Customer Service?

If you are having problems with a third-party phone, computer or other device and it appears to be incompatible with your TextNow service, a technical support agent may be able to suggest a workaround but cannot be responsible for the problem. You may have to work with the manufacturer of your device or get a new device altogether.

If you purchased your phone through TextNow and it is malfunctioning, customer service may be able to assist with basic troubleshooting, but you will either have to take advantage of the company's 30-day return policy or have your phone repaired or replaced under its warranty program.

What Should You Do If You Have an Unsuccessful Communication with TextNow?

If you get a response from TextNow customer service and feel as though your questions were not answered or your situation was not resolved, don't give up. You may still have options.

First, review the communication from TextNow, including your initial request. You may be able to identify areas of miscommunication or misunderstanding that caused your support query to go awry.

Next, respond. Explain that you are unsatisfied with the response and describe what you would like to happen. You can also take note of the first communication and explain areas in which you feel that there was a misunderstanding. If necessary, attach additional documentation that supports your case.

If you are unable to resolve your issue with TextNow using its website system, try getting in touch another way. TextNow does have social media profiles and it is possible to reach out over these systems. The specialists who respond to your messages may be in a better position to assist you.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

You came here to see TextNow's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a TextNow agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact TextNow anyways and help you with your issue. Over the last 18 months, 21,090 customers like you have come in search of a phone number for TextNow and helped us confirm they don't have one. Common reasons that people try to call TextNow customer support department include Hacked Account, Recover Account, Setup Services, Device Support, Dispute a Charge and other customer service issues. Rather than trying to call TextNow first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or twitter or facebook. Unfortunately, right now TextNow doesn't have any phone numbers. It's not always clear what is the best way to talk to TextNow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If TextNow Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for TextNow, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from TextNow customers like yourself.

GetHuman does not provide call center services or customer support operations for TextNow. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TextNow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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