TextNow Customer FAQ

If your active TextNow SIM card has stopped working, there could be several reasons for this issue. Before ordering a new SIM card, try troubleshooting methods such as restarting your device, checking for network outages, or confirming that your account is in good standing. If the problem persists, consider ordering a replacement SIM card as it may be faulty. There is a link to the most up-to-date contact information right here on this page if you need further assistance.

There is a link to the most up-to-date contact information right here on this page that you're viewing. Please use that to get in touch with TextNow for assistance with your account.

If you want to cancel your TextNow account or delete the app, you can do so through the TextNow app itself or by logging into your account on a web browser. If you can't access your account, the most up-to-date contact information is available through the link on this page for further assistance.

To receive a copy of your activity log on TextNow, you will typically need to access your account settings within the app or website. Look for options related to privacy or data management, where you may find an option to download your activity log. If you can’t find it, refer to the help section in the app for detailed instructions.

If your SIM card has been activated by someone else, but you have regained possession, the best course of action would be to follow the steps provided on the TextNow website regarding SIM activation issues. Generally, you may need to ensure that the SIM is deactivated from any previous accounts and then reactivated in your name.