How Do I Temporarily Suspend My TextNow Service?

To temporarily suspend your TextNow service, you have the option to use the TextNow app, call customer service or log on to their website. There are also ways that you can get a temporary number and suspend your personal phone number. To reactivate your number, you will need to follow a specific procedure depending on which option you choose.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022



TextNow is a cell phone service that offers cheap texting. It's available on your smartphone, whether an iPhone, Android, or Windows device. You can also choose to use TextNow on a computer. To get started with TextNow, you get a phone number and start texting your friends. However, you may need to temporarily suspend your service for various reasons, such as moving or traveling. If you wish to suspend your TextNow service, you can quickly contact TextNow customer service. But what do you do if you do not have this option? Here are some tips.

Use the TextNow App

You can temporarily suspend your TextNow service using the TextNow app on your smartphone. However, before you begin, you need to verify that you have the latest version of the app and make sure it is updated, as follows:

  1. Go to your device's main menu and click on "Software Updates." Ensure that the latest version of the TextNow app is installed on your device.
  2. Once you have updated your TextNow app, you will need to log in to the application and click on "Menu" in the upper right-hand corner.
  3. Look for a line that says "Account Settings." Click on this and select "Account Details."
  4. Scroll down until you find "Suspend Your Account" and select this option. There you can choose to suspend your TextNow account for a few minutes, a day, a week, or permanently depending on how long you wish to discontinue your service.
  5. You will need to enter your password to complete the action.

Call Customer Service

If you do not have the latest version of the TextNow app or do not want to go through this process, you can always call TextNow customer service. Tell the customer service rep how long you want to suspend your account. You can specify a few minutes, a day, a week, or permanently. When you call customer service to suspend your number, you must also provide your password and what phone number to deactivate.

Use the Website

You can temporarily suspend your TextNow service by signing on to the website, as follows:

  1. Go to the TextNow website and sign in using your email address or phone number along with your password if you have created one.
  2. Once signed in, click on the menu at the upper right-hand corner of the website and select "Account Details."
  3. On this page, you will be able to suspend your TextNow service for a certain amount of time.
  4. Enter several minutes, hours, or days and a specific date when you wish to reactivate your number.

Use a Temporary TextNow Number

If you wish to suspend your TextNow number temporarily, you can always get a temporary number. This way, the caller won't reach your phone, but they will still be able to contact you via text message because the new temporary number will allow them to do that. You will need to enter this temporary phone number on the website when suspending your account to receive text messages during the suspension period.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Temporarily Suspend My TextNow Service?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for TextNow Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like TextNow in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Temporarily Suspend My TextNow Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

TextNow

Asked 3 years ago
Updated 2 years ago
Viewed 2,365,585 times
TextNow
TextNow service suspension procedure
Guide to suspending your TextNow service

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!