How Do I Temporarily Suspend My TextNow Service?

To temporarily suspend your TextNow service, you have the option to use the TextNow app, call customer service or log on to their website. There are also ways that you can get a temporary number and suspend your personal phone number. To reactivate your number, you will need to follow a specific procedure depending on which option you choose.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022



TextNow is a cell phone service that offers cheap texting. It's available on your smartphone, whether an iPhone, Android, or Windows device. You can also choose to use TextNow on a computer. To get started with TextNow, you get a phone number and start texting your friends. However, you may need to temporarily suspend your service for various reasons, such as moving or traveling. If you wish to suspend your TextNow service, you can quickly contact TextNow customer service. But what do you do if you do not have this option? Here are some tips.

Use the TextNow App

You can temporarily suspend your TextNow service using the TextNow app on your smartphone. However, before you begin, you need to verify that you have the latest version of the app and make sure it is updated, as follows:

  1. Go to your device's main menu and click on "Software Updates." Ensure that the latest version of the TextNow app is installed on your device.
  2. Once you have updated your TextNow app, you will need to log in to the application and click on "Menu" in the upper right-hand corner.
  3. Look for a line that says "Account Settings." Click on this and select "Account Details."
  4. Scroll down until you find "Suspend Your Account" and select this option. There you can choose to suspend your TextNow account for a few minutes, a day, a week, or permanently depending on how long you wish to discontinue your service.
  5. You will need to enter your password to complete the action.

Call Customer Service

If you do not have the latest version of the TextNow app or do not want to go through this process, you can always call TextNow customer service. Tell the customer service rep how long you want to suspend your account. You can specify a few minutes, a day, a week, or permanently. When you call customer service to suspend your number, you must also provide your password and what phone number to deactivate.

Use the Website

You can temporarily suspend your TextNow service by signing on to the website, as follows:

  1. Go to the TextNow website and sign in using your email address or phone number along with your password if you have created one.
  2. Once signed in, click on the menu at the upper right-hand corner of the website and select "Account Details."
  3. On this page, you will be able to suspend your TextNow service for a certain amount of time.
  4. Enter several minutes, hours, or days and a specific date when you wish to reactivate your number.

Use a Temporary TextNow Number

If you wish to suspend your TextNow number temporarily, you can always get a temporary number. This way, the caller won't reach your phone, but they will still be able to contact you via text message because the new temporary number will allow them to do that. You will need to enter this temporary phone number on the website when suspending your account to receive text messages during the suspension period.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Temporarily Suspend My TextNow Service?

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