How Do I Reinstate My Suspended TextNow Account?
TextNow offers dynamism in the way people interact with friends and family members. It serves as a cheaper and more accessible means of communication. Adhering to the guidelines provided for in the service, you avert various inconveniences, including having your account suspended. If your unlimited 2G data service is suspended, do not panic. You may continue accessing cellular voice and text services until your next billing cycle. GetHuman provides useful info concerning common customer service issues for TextNow and other companies. It shares valuable tips, guidelines, and additional information based on customers' experiences.
TextNow is a free messaging and calling service available to customers on several platforms, such as iOS and Android. It uses existing internet connections to enable communication through voicemail and calls and picture messaging and SMS texting services for customers within the U.S. and Canada.
The service is available on phones and tablets via the TextNow app and browsers on desktops and personal computers. By signing up for TextNow, you get a phone number that allows you to access phone services over Wi-Fi without a phone bill. Customers can enjoy TextNow services without submitting their billing information thanks to the technology that's free or close to free and also unobtrusive ads that help pay for the service.
TextNow embraces advancements in technology, and in contemporary times, customers with eligible Sprint devices can access its nationwide text and talk service for free without Wi-Fi. Customers may also opt for international calls and thus have to upgrade their free accounts at an affordable price.
At times you may encounter challenges in accessing this excellent service, including having your TextNow account suspended, mostly due to violation of user terms and conditions. Here is how you can reinstate your suspended TextNow account.
How do I reinstate my suspended TextNow account?
You can reinstate your suspended TextNow account by communicating with the TextNow Support online using the live chat feature at the right bottom of the page. Alternatively, you can use the TextNow app. A few details always come in handy when reinstating your account. These are credit card, phone number, email, and password. To restore your delinquent TextNow account, you could add funds to boost your account balance or make changes to the payment option, including adding a new credit card.
Online
- Visit TextNow.com
- From the homepage, click on the' Log In' tab located at the right top of the menu bar.
- Enter the correct details of your Email or Username, followed by your password
- Click on the 'LOG IN' tab to submit your login request.
- From your logged in area, click on 'Manage Payment' to either edit or add a debit or credit card on your account.
- Click on 'Retry Payment' to reinstate your suspended TextNow account.
Using the TextNow app
- Open the TextNow app
- Tap on 'Activate Your Device' from the main menu in the app.
- The app will display the status of your account along with the option 'REACTIVATE ACCOUNT.'
- The system will prompt you to restart with a new plan
- Choose a suitable plan from the available TextNow options listed in the app and finalize by tapping on 'ACTIVATE PHONE.'
Your account could also be suspended if you use an abnormally high amount of data since it's considered a violation of the TextNow Fair Use policy. If such a scenario happens to you, it can only be unsuspended following various corrective actions enforced by a TextNow representative. These could include;
- Reduced audio and video streaming without Wi-Fi
- Connecting your phone to the home Wi-Fi
- Restricting the data usage of apps in your phone
Alternative method
You could also reach out to the TextNow customer service team for assistance on how you can reinstate your suspended TextNow account.
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