How do I recover my account with TextNow?
In a nutshell: If you can't log in to your TextNow account, it may be due to incorrect credentials, using an old app version, or a VPN. Recovering your account involves
Introduction
You can't log in to your TextNow account for several reasons. The credentials you entered may be incorrect or you're using an old version of the app. You also can't log in when you're using a VPN. Disconnect and see if you can recover your account without a VPN. Another reason is that your account may be disabled, but don't worry because you can still recover your account, depending on the severity of the violation. Read this article for a step-by-step guide on recovering your account with TextNow.
Go to the Login Page
Ensure you enter the right email or username and password for your account. This is the information you entered upon signing up with TextNow.
Use this link: https://www.textnow.com/login
Tap Forgot?
If you can't remember your password, the only way to recover your account is to reset your TextNow password. You can do this by tapping Forgot?
Enter Your Username and Tap Submit
Enter the username or email address for your account and tap Submit. TextNow will send a password reset link to your email address and you only have one hour to reset your password. Otherwise, you'll have to request another link. Go to your spam folder if you can't find the password reset link in your inbox.
Go To the Recover Your Account Page
Use this link: https://www.textnow.com/recover-account/request
If you see a message that says you violated the terms of service, there is still a way to recover your account. Just enter your email address and tap send verification email. You'll also be automatically redirected to this page upon signing in.
Check Your Inbox for the Verification Message
Open the Email and tap Continue
After clicking the email link, you'll be taken to a page that says Recover Your Account.
Tap Verify Your Email
Check the box that says I have read and agreed to the terms of service. Tap Verify Email. You should see a message that says Email Verified. Try logging back in and you should be able to recover your TextNow account.
Conclusion
If you're using an old version of the app and can't sign in, try updating your app to log back in. Note that TextNow is only available to iOS 14 and above and versions after Android 7. Also, make sure you complete the CAPTCHA when signing in to verify that you're a human being. If you're still having trouble logging in to your TextNow account, please don't hesitate to get in touch with Customer Support.
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Why does GetHuman Write How-to Guides for TextNow Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like TextNow in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my account with TextNow? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.