Somehow I had two Spotify accounts. As I was reviewing my charges for tax prep, I real...

GetHuman4613110's Refund a Charge issue with Spotify from April 2020

Help with my Spotify issue
The issue in GetHuman4613110's own words
Somehow I had two Spotify accounts. As I was reviewing my charges for tax prep, I realized I was billed twice each month over the last year! I can found no way to contact Spotify. On their "community forum" I found I am not the only person with this issue!

GetHuman4613110 did not yet indicate what Spotify should do to make this right.

How GetHuman4613110 fixed the problem
Finally! I am grateful for the refunds issued - but still mad at Spotify! I spent hours myself and stalled out trying to find Spotify’s deeply hidden customer service portal. Finally a millennial about ** years younger sorted it out - but it took even her OVER an hour to straighten out this hairball of a problem. I may yet switch over to Apple Music. Perhaps they will be more transparent.
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How Do I Dispute a Charge with Spotify?Can I get my money back from Spotify?How do I cancel my Spotify account?How do I recover my Spotify account?How do I download and listen to music offline on Spotify?
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Spotify

Refund a Charge issue
Reported by GetHuman4613110
Apr 9th, 2020 - 6 months ago
Fixed
GetHuman4613110 shared how to fix
Seen by 4 customers so far
Similar issue to 8066 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman4613110 started working on this issue
Apr 9th 7:11pm
GetHuman4613110 confirmed the issue is fixed. Hooray!
Apr 9th 11:26pm