Updated

Spotify Customer FAQ

Top Answers & How-to Guides

How do I Contact Spotify Customer Service?

The question we are asked most often is about how to talk to Spotify customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...
Ask any question you have about Spotify customer service, get an answer now.

Recent Spotify Customer Questions

I would like to upgrade my account to premium.

To upgrade your account to Premium, go to the Spotify website or open the app, and find the "Get Premium" option. Follow the instructions to select your plan and complete the payment process.
Asked Jul 28, 2024 4:27 PM

How do I cancel my Spotify account?

To cancel your Spotify account, log into your account on the Spotify website, go to 'Account,' then 'Subscription,' and select 'Cancel Premium.' Follow the prompts to confirm your cancellation.
Asked Jul 19, 2024 2:31 AM

Get a refund back to my card for a transaction I didn't make

To request a refund for a transaction you didn't make, you should review your account's payment history and ensure the charge is unauthorized. Then, visit Spotify's support page to report the issue and start the process for a refund.
Asked Jul 16, 2024 10:45 PM

It states I cannot upgrade to Spotify premium in the app. How would I do that?

To upgrade to Spotify Premium, you need to visit the Spotify website on a web browser. Sign in to your account, go to the Premium page, select your plan, and follow the instructions to complete your upgrade.
Asked Jul 12, 2024 4:02 PM

Unable to log in or out of my premium account. Format looks different than was, but my Playlists are still there. Open app, not able to log out is burning my battery life!

If you're unable to log in or log out of your Premium account and the app looks different, it's possible that there's a bug or the app needs updating. Try restarting your device and updating the Spotify app to the latest version. If issues persist, you can perform a clean reinstall by deleting the app and then downloading it again. This can resolve many common problems without affecting your playlists.
Asked Jul 10, 2024 11:58 PM

Help me with my Spotify customer service issue

Account Management

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...

How Do I Add Someone to My Spotify Family Plan?

When you want to share your Spotify plan with family members living in your home, you can add up to six accounts to your plan online....

What Do I Do If I Can't Join a Spotify Family Plan?

This guide illustrates what you should do if you are trying to join a Spotify family plan, but are not able to. It gives some ideas...

How Do I Stop Autopay on Spotify?

This easy-to-follow guide explains how Spotify customers can cancel their Spotify autopay subscriptions for Spotify Premium and revert...

How Do I Activate My Starbucks Partner Membership on Spotify?

This article talks about the complimentary Spotify Premium Plan membership that comes as a benefit of being a Starbuck's partner. Instructions...

How Do I Dispute a Charge with Spotify?

Spotify is an application that allows you to listen to music and podcasts from any part of the world. There are different Spotify subscriptions...

Can I get my money back from Spotify?

If you believe you are entitled to a refund from Spotify, there are steps you can take to determine your eligibility. Visit the Spotify...

How do I recover my Spotify account?

Spotify is a global music streaming service requiring account creation. If you forget your password, follow these steps: open Spotify...

How do I cancel my Spotify account?

If you have a Premium, Duo, or Spotify Family plan, you can cancel your paid subscription by filling out a form or logging into your...

Settings and Customization

How Do I Change My Language on Spotify?

Spotify also allows you to search for music by language. This makes it easy for users to find content in their preferred language....

How Do I Save My Spotify Playlist to an Sd Card?

Whether you're using an Android device or a personal computer, you can download your Spotify playlist to an SD card for offline listening....

How Do I Add Local Files to My Playlist on Spotify?

If you have a Spotify Premium account, you can upload your own music files to play on Spotify and include them in your Spotify playlists....

What is the maximum number of songs I can have in a Spotify playlist?

The maximum number of songs you can have in a Spotify playlist depends on the platform you are using. For desktop and web players,...

Is it possible to transfer my playlists from one Spotify account to another?

Yes, it is possible to transfer your playlists from one Spotify account to another. Spotify offers a playlist export feature that allows...

Can I listen to Spotify on my smart TV or gaming console?

Yes, you can enjoy listening to Spotify on your smart TV or gaming console! Spotify is compatible with a wide range of devices, including...

Subscription Information

How do I download and listen to music offline on Spotify?

The offline feature on Spotify allows you to listen to music without WiFi. To access this feature, go to Spotify's Home Page, click...

Can I listen to Spotify on multiple devices at the same time?

Yes, you can listen to Spotify on multiple devices simultaneously with a Spotify Premium subscription. This allows you to enjoy your...

What is the difference between Spotify Free and Spotify Premium?

Spotify Free and Spotify Premium are two different subscription options offered by Spotify. Spotify Free is the basic version that On the other hand, Spotify Premium offers an enhanced experience. With a monthly subscription, users can enjoy ad-free listening, unlimited skips, high-quality audio streaming, and the ability to download music to listen offline. Spotify Premium also provides access to exclusive content, early access to new releases, and the ability to play any song on-demand. In summary, while Spotify Free allows access to the music library with limitations and ads, Spotify Premium offers a more personalized, seamless, and feature-rich experience for a monthly fee....
We look to the Spotify issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Spotify issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated