Spotify have been taking PayPal payments but it says I'm not a premium customer

GetHuman-emmasmai's customer service issue with Spotify from November 2019

Help with my Spotify issue
The issue in GetHuman-emmasmai's own words
The problem: Spotify have been taking PayPal payments but it says I'm not a premium customer

GetHuman-emmasmai did not yet indicate what Spotify should do to make this right.

How GetHuman-emmasmai fixed the problem
Found out there was another account from an old email address that I shut down months ago, but that was the primary email for the premium account, so alls we’ll, i have all my music in a new email account.
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Customer service issue
Reported by GetHuman-emmasmai
Nov 9th, 2019 - a year ago
GetHuman-emmasmai shared how to fix
Seen by 4 customers so far
Similar issue to 48604 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account


GetHuman-emmasmai started working on this issue
Nov 9th, 2019 10:31am
GetHuman-emmasmai indicated the issue is not fixed yet.
Nov 9th, 2019 4:18pm
GetHuman-emmasmai confirmed the issue is fixed. Hooray!
Nov 12th, 2019 10:51am

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