I’ve been getting charged for years for two Spotify accounts when I only have one. The...

GetHuman2958435's customer service issue with Spotify from May 2019

Help with my Spotify issue
Before contacting them, items GetHuman2958435 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman2958435's own words
I’ve been getting charged for years for two Spotify accounts when I only have one. The entire time I paid for the family subscription aswell I was not getting the family “advantages” advertised such as using on two devices at the same time. I want a refund for being charged double and for being charged for the wrong services ASAP. I’m definitely going to take this further to the governing bodies that monitor such things if this isn’t resolved in a satisfactorily manner. It is not ok to advertise something, have a customer buy it based on that then not get that service never mind being charged through a phone bill and your bank at the same time for the one account. I want all Spotify subriptions cancelled immediately.
GetHuman2958435 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman2958435 fixed the problem
We are waiting for GetHuman2958435 to fix the problem and share the solution with the rest of us customers.
Please help with my Spotify issue
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman2958435
May 21st, 2019 - a mon ago
I have an issue with Spotify too
Not resolved
Seen by 7 customers so far
Similar issue to 35768 others
0 customers following this
Timeline
GetHuman2958435 started working on this issue
May 21st 8:56am
GetHuman2958435 shared this issue with others over email
May 21st 8:56am