I’ve been getting charged for years for two Spotify accounts when I only have one. The...

GetHuman2958435's customer service issue with Spotify from May 2019

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The issue in GetHuman2958435's own words
I’ve been getting charged for years for two Spotify accounts when I only have one. The entire time I paid for the family subscription aswell I was not getting the family “advantages” advertised such as using on two devices at the same time. I want a refund for being charged double and for being charged for the wrong services ASAP. I’m definitely going to take this further to the governing bodies that monitor such things if this isn’t resolved in a satisfactorily manner. It is not ok to advertise something, have a customer buy it based on that then not get that service never mind being charged through a phone bill and your bank at the same time for the one account. I want all Spotify subriptions cancelled immediately.
GetHuman2958435 did not yet indicate what Spotify should do to make this right.
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Customer service issue
Reported by GetHuman2958435
May 21st, 2019 - a mon ago
I have an issue with Spotify too
Not resolved
Seen by 7 customers so far
Similar issue to 35768 others
0 customers following this
GetHuman2958435 started working on this issue
May 21st 8:56am
GetHuman2958435 shared this issue with others over email
May 21st 8:56am