Good morning. Last month, I had taken advantage of your free Hulu offer as I am a premi...

GetHuman2735793's customer service issue with Spotify from April 2019

Help with my Spotify issue
The issue in GetHuman2735793's own words
Good morning. Last month, I had taken advantage of your free Hulu offer as I am a premium customer. However, I did not realize that my wife had a Hulu account. I am trying to cancel the Hulu subscription. Chatting with Hulu customer service, they said that we had to go through you for this. Please advise on how I can resolve this sooner than later. Thank you.

GetHuman2735793 did not yet indicate what Spotify should do to make this right.

How GetHuman2735793 fixed the problem
It was Hulu that fixed the issue. Spotify made it difficult. Turns out, that Hulu was a perk not just for ** days. It is a perk that is free every month as a premium member, I’m assuming, at least until further notice from Spotify.**This is why all companies should have a phone number to call. The chat from Spotify took at least ** minutes to start up once they told me it would start “shortly. “ Hulu solved it, Spotify didn’t.
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Spotify

Customer service issue
Reported by GetHuman2735793
Apr 13th, 2019 - 2 years ago
Fixed
GetHuman2735793 shared how to fix
Seen by 10 customers so far
Similar issue to 31677 others
0 customers following this
Items needed
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Timeline

GetHuman2735793 started working on this issue
Apr 13th, 2019 2:04pm
GetHuman2735793 confirmed the issue is fixed. Hooray!
Apr 14th, 2019 12:11pm
GetHuman2735793 confirmed the issue is fixed. Hooray!
Apr 17th, 2019 2:42pm
GetHuman2735793 confirmed the issue is fixed. Hooray!
Apr 18th, 2019 3:39pm

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