I received an email saying my credit card was charged $***.** for one year of Spotify P...

GetHuman-palkowsk's customer service issue with Spotify from October 2018

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The issue in GetHuman-palkowsk's own words
I received an email saying my credit card was charged $***.** for one year of Spotify Premium which I did not order. It says the payment method is credit card but gave no specifics on type of card or card number. The email was quite interesting because it states the Date of: Sunday, October ** which isn't until tomorrow. It also states, "You are in charged (sic) of your subscription. Once it ends, your subscription will renew at $***.** unless you cancel by October **, ****." I received this email on October **, **** so how could I cancel something I never ordered by October *?
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Customer service issue
Reported by GetHuman-palkowsk
Oct 21st, 2018 - 3 mons ago
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GetHuman-palkowsk started working on this issue
Oct 21st, 2018 1:38am