I have two accounts with Spotify (accidentally). One account I am wing charged for. T...

GetHuman-bobbydod's customer service issue with Spotify from October 2018

3 views
 | 
15637 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman-bobbydod's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bobbydod's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bobbydod will want to follow the link below to head to their help center. We will check on GetHuman-bobbydod later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-bobbydod may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-bobbydod's own words
I have two accounts with Spotify (accidentally). One account I am wing charged for. The other is free. I don’t remember user name and password info for the one I am paying for and when I enter my email it sends messages to my email regarding the free one. So, I am caught in an endless detail loop (in computer speak). I’d like to either cancel both and start over, or cancel the free one and recover access information to the one that I pay for. Will you help me? ***-***-*****(Bobby) James Dodd, Jr
GetHuman-bobbydod did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-bobbydod fixed the problem
We are waiting for GetHuman-bobbydod to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman-bobbydod fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-bobbydod
Oct 16th, 2018 - 2 mons ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 15637 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-bobbydod started working on this issue
Oct 16th 2:02pm