Our spotify account number is PO****** and we're on the premium family plan. My daughte...

GetHuman-parsco's customer service issue with Spotify from October 2018

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The issue in GetHuman-parsco's own words
Our spotify account number is PO****** and we're on the premium family plan. My daughter and I are both getting premium (no ads etc) however my wife is constantly getting ads and interruptions. Her number is ***-***-****. Why isn't she also getting the premium service that we applied for as a family -- and pay for? Please contact me asap as this is an ongoing problem and reaching you guys is an enormous problem.
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Spotify

Customer service issue
Reported by GetHuman-parsco
Oct 10th, 2018 - a mon ago
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GetHuman-parsco started working on this issue
Oct 10th 4:49pm