I lost my downloads, and I want to know why. I have been a loyal fan of Spotify for yrs...

GetHuman1161633's customer service issue with Spotify from September 2018

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The issue in GetHuman1161633's own words
I lost my downloads, and I want to know why. I have been a loyal fan of Spotify for yrs. Janice Hughes or Marie Hughes.. Yall have been taking money out of my account, even when I didn't have a phone. And now this is about the *th time yall have uninstalled my downloaded playlist. I use "ALL MY DATA", to download these songs. Hours I put in. And I want my downloads back. I am out of data now. Yall can fix this or I'm not going to be happy. Please put my downloads back on. I can't listen to my music. I am ptsd and I need my music.
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Spotify

Customer service issue
Reported by GetHuman1161633
Sep 18th, 2018 - 6 mons ago
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GetHuman1161633 started working on this issue
Sep 18th, 2018 6:18pm
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Sep 18th, 2018 6:19pm