I can not get into my premium Spotify account. I have a new phone and I’ve changed my e...

GetHuman1036585's customer service issue with Spotify from August 2018

Help with my Spotify issue
The issue in GetHuman1036585's own words
I can not get into my premium Spotify account. I have a new phone and I’ve changed my email and can’t get to my old one. My old email is ( *****@***.com ) my new email is ( *****@***.com ) . My (nick name) is cooperk . I can log in to a free account but can not log into my premium account. Pleas help. My name is Kale Cooper and phone * ***-***-**** .**Thank you
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Spotify

Customer service issue
Reported by GetHuman1036585
Aug 25th, 2018 - 4 mons ago
I have an issue with Spotify too
Fixed
Seen by 4 customers so far
Similar issue to 10788 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman1036585 started working on this issue
Aug 25th 9:21pm
GetHuman1036585 indicated the issue is not fixed yet.
Aug 26th 1:32am
GetHuman1036585 indicated the issue is not fixed yet.
Aug 27th 11:02am