Hi I just noticed that I have been getting double charged on my account. I switched to...

GetHuman1032455's customer service issue with Spotify from August 2018

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Hi I just noticed that I have been getting double charged on my account. I switched to a family plan with my brother in July of **** which it shows in my account that I’m paying zero dollars since then. But on my credit card I’m shows that I’m getting charged *.** since November ****. I would like to figure out why that might be. I’ve tried logging into possible other accounts but can’t find anything. I have also talked to your support team already on this about * or * months ago but unfortunately couldn’t handle it then.
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Spotify

Customer service issue
Reported by GetHuman1032455
Aug 24th, 2018 - 4 mons ago
I have an issue with Spotify too
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Timeline
GetHuman1032455 started working on this issue
Aug 24th 6:19pm
GetHuman1032455 confirmed the issue is fixed. Hooray!
Aug 24th 8:54pm