I have a teenager who has signed up for spotify monthly contract via EE when we are sep...

GetHuman-phillow's customer service issue with Spotify from August 2018

Help with my Spotify issue
The issue in GetHuman-phillow's own words
I have a teenager who has signed up for spotify monthly contract via EE when we are separately signed up for a family package. I wish to cancel the spotify account connected to mobile phone number *********** with immediate effect. This money has been taken out of my account with EE since last November **** without my authority. I am really concerned that anyone could sign up in such a fashion, without my authorisation. I cannot get into the account as he has forgotten his passwords. Please can you reply as soon as possible to confirm that this has been cancelled.*Yours faithfully *Philippa Low
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Spotify

Customer service issue
Reported by GetHuman-phillow
Aug 9th, 2018 - 8 mons ago
I have an issue with Spotify too
Fixed
Seen by 10 customers so far
Similar issue to 9499 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-phillow started working on this issue
Aug 9th, 2018 8:56pm
GetHuman-phillow indicated the issue is not fixed yet.
Aug 10th, 2018 9:33am
GetHuman-phillow indicated the issue is not fixed yet.
Aug 10th, 2018 10:05am
GetHuman-phillow indicated the issue is not fixed yet.
Aug 10th, 2018 11:50am
GetHuman-phillow indicated the issue is not fixed yet.
Aug 11th, 2018 8:43am
GetHuman-phillow indicated the issue is not fixed yet.
Aug 11th, 2018 8:45am