I got a new phone and my account didn't transfer, so it's making me log back in with my...

GetHuman-piedpipp's customer service issue with Spotify from August 2018

Help with my Spotify issue
The issue in GetHuman-piedpipp's own words
I got a new phone and my account didn't transfer, so it's making me log back in with my user name and my email address on my phone only. I am still currently logged into Spotify on my laptop and it is working fine. Unfortunately the email address I used originally doesn't exist anymore. I know my user name. My new email address is: *****@***.com*Also I have Spotify on my laptop and my phone. I still want both but I believe I am getting charged double!
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Spotify

Customer service issue
Reported by GetHuman-piedpipp
Aug 8th, 2018 - 7 mons ago
I have an issue with Spotify too
Fixed
Seen by 4 customers so far
Similar issue to 9403 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-piedpipp started working on this issue
Aug 8th, 2018 8:13pm
GetHuman-piedpipp indicated the issue is not fixed yet.
Aug 19th, 2018 8:41pm