I have tried to contact spotify through email before about canceling and refunding "my...

GetHuman-tromerop's customer service issue with Spotify from July 2018

8438 similar
0 following
Help with my Spotify issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Spotify help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-tromerop's own words
I have tried to contact spotify through email before about canceling and refunding "my subscription" that I never authorized. Somehow there is a subscription with my card information that was never authorized. I emailed them back on ******** and received an email back saying they had only found a free account. So I left it at that, but I have been getting charged since then. I noticed the charge today (********) and went back in my statements. I am demanding a full refund of that money ($** per month). And I have all the emails that were exchanged and can provide proof. I am very dissapointed with the way this has been poorly handled.
GetHuman-tromerop did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-tromerop fixed the problem
We are waiting for GetHuman-tromerop to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tromerop fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tromerop
Jul 27th, 2018 - 10 mons ago
I have an issue with Spotify too
Seen by 2 customers so far
Similar issue to 8438 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
GetHuman-tromerop started working on this issue
Jul 27th, 2018 12:40pm
GetHuman-tromerop indicated the issue is not fixed yet.
Jul 28th, 2018 2:15am