I have tried to contact spotify through email before about canceling and refunding "my...

GetHuman-tromerop's customer service issue with Spotify from July 2018

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The issue in GetHuman-tromerop's own words
I have tried to contact spotify through email before about canceling and refunding "my subscription" that I never authorized. Somehow there is a subscription with my card information that was never authorized. I emailed them back on ******** and received an email back saying they had only found a free account. So I left it at that, but I have been getting charged since then. I noticed the charge today (********) and went back in my statements. I am demanding a full refund of that money ($** per month). And I have all the emails that were exchanged and can provide proof. I am very dissapointed with the way this has been poorly handled.
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Spotify

Customer service issue
Reported by GetHuman-tromerop
Jul 27th, 2018 - 10 mons ago
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Timeline
GetHuman-tromerop started working on this issue
Jul 27th, 2018 12:40pm
GetHuman-tromerop indicated the issue is not fixed yet.
Jul 28th, 2018 2:15am