Have Spotify premium family. Changed phone and now have no Spotify. But family still have it

GetHuman-fionatuo's customer service issue with Spotify from July 2018

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The issue in GetHuman-fionatuo's own words
The problem: Have Spotify premium family. Changed phone and now have no Spotify. But family still have it
GetHuman-fionatuo did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman-fionatuo
Jul 9th, 2018 - a yr ago
I have an issue with Spotify too
Fixed
Seen by 18 customers so far
Similar issue to 6989 others
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Timeline
GetHuman-fionatuo started working on this issue
Jul 9th, 2018 7:54pm
GetHuman-fionatuo indicated the issue is not fixed yet.
Jul 9th, 2018 7:55pm