Hey Spotify, **My name is James Craft. So I’ve had your premium subscription for years...

GetHuman835091's customer service issue with Spotify from June 2018

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The issue in GetHuman835091's own words
Hey Spotify, **My name is James Craft. So I’ve had your premium subscription for years now, and all of sudden today I somehow no longer have your premium subscription but just a free account. I’m not sure as to what happened, but if we could get this resolved quickly that would be great. I use your app on a daily basis so now not having the ability to have my music on demand and having to listen to ads is pretty frustrating. I’m sure you understand. **Thank you
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Spotify

Customer service issue
Reported by GetHuman835091
Jun 29th, 2018 - 10 mons ago
I have an issue with Spotify too
Fixed
Seen by 7 customers so far
Similar issue to 6083 others
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Timeline
GetHuman835091 started working on this issue
Jun 29th, 2018 10:35pm
GetHuman835091 indicated the issue is not fixed yet.
Jun 29th, 2018 11:47pm
GetHuman835091 indicated the issue is not fixed yet.
Jun 30th, 2018 11:54pm