I cannot sign into my account to cancel payment because i forgot my login information...

GetHuman-baileigh's customer service issue with Spotify from June 2018

Help with my Spotify issue
I cannot sign into my account to cancel payment because i forgot my login information. I no longer have access to that email account either. i need it to be canceled bc my bank account will be overdrawn and i’ll get charged a high dollar fee i can not afford.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman-baileigh
Jun 25th, 2018 - 2 mons ago
I have an issue with Spotify too
Fixed
Seen by 8 customers so far
Similar issue to 5623 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-baileigh started working on this issue
Jun 25th 2:13pm
GetHuman-baileigh indicated the issue is not fixed yet.
Jun 25th 3:18pm
GetHuman-baileigh indicated the issue is not fixed yet.
Jun 25th 3:20pm
GetHuman-baileigh indicated the issue is not fixed yet.
Jun 25th 4:00pm