I have been charged for spotify for the last * *** years & do not have spotify. It was...

GetHuman-paulaz's customer service issue with Spotify from June 2018

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The issue in GetHuman-paulaz's own words
Cancel subscription ... I have been charged for spotify for the last * *** years & do not have spotify. It was being charged for my exboyfriend who is no longer with me & no longer has the phone that he was using spotify for. Can you please tell me how to cancel this subscription. I believe the last know cell * he was using was.****-***-****. If not I have several other numbers he has had, but I'm pretty sure it was this cell * he used spotify on.
No longer have that phone
Cancel subscription asap
Been a customer for * yrs
I have an issue with Spotify too
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Spotify

Spotify mthly fee
Customer service issue
Reported by GetHuman-paulaz
Jun 15th, 2018 - a yr ago
I have an issue with Spotify too
Fixed
Seen by 89 customers so far
Similar issue to 4735 others
0 customers following this
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-paulaz started working on this issue
Jun 15th, 2018 2:04pm
GetHuman-paulaz indicated the issue is not fixed yet.
Jun 15th, 2018 4:22pm
GetHuman-paulaz indicated the issue is not fixed yet.
Jun 15th, 2018 4:22pm
GetHuman-paulaz indicated the issue is not fixed yet.
Jun 15th, 2018 4:24pm
GetHuman-paulaz indicated the issue is not fixed yet.
Jun 15th, 2018 4:25pm
GetHuman-paulaz indicated the issue is not fixed yet.
Jun 15th, 2018 4:26pm
GetHuman-paulaz indicated the issue is not fixed yet.
Jun 16th, 2018 4:09pm
GetHuman-paulaz indicated the issue is not fixed yet.
Jun 16th, 2018 4:10pm