I had to factory reset my phone. It deleted my spotify account. The subscription...

GetHuman-antcoffe's customer service issue with Spotify from June 2018

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The issue in GetHuman-antcoffe's own words
I had to factory reset my phone. It deleted my spotify account. The subscription $**.** for premium came out out of my PayPal account today. But I can't find my spotify account.I found an old account I guess because It is telling me to subscribe to premium but they just took out the money today and it don't have my music or play list. How do I get my account back? Or the music I had.
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Customer service issue
Reported by GetHuman-antcoffe
Jun 6th, 2018 - 7 mons ago
I have an issue with Spotify too
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Seen by 16 customers so far
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GetHuman-antcoffe started working on this issue
Jun 6th, 2018 9:22pm