Someone set up another account on my phone number and it charges me...I'm already on a...

GetHuman754173's customer service issue with Spotify from June 2018

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Help with my Spotify issue
Before contacting them, items GetHuman754173 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman754173's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman754173 will want to follow the link below to head to their help center. We will check on GetHuman754173 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman754173's own words:
The problem I ran into: Someone set up another account on my phone number and it charges me...I'm already on a family plan
I trust that Spotify will make this right and come up with a resolution that is fair.
Help with my Spotify issue
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Spotify

Customer service issue
Reported by GetHuman754173
Jun 5th, 2018 - 2 mons ago
I have an issue with Spotify too
Not resolved
Seen by 2 customers so far
Similar issue to 340 others
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Timeline
GetHuman754173 started working on this issue
Jun 5th 10:27pm