My telephone service provider Fido has a special Spotify offer. When I have attempted t...

GetHuman-anniemgm's customer service issue with Spotify from June 2018

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Help with my Spotify issue
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Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman-anniemgm's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-anniemgm will want to follow the link below to head to their help center. We will check on GetHuman-anniemgm later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-anniemgm's own words:
My telephone service provider Fido has a special Spotify offer. When I have attempted to redeem the offer in Spotify it tells me that I am on able to redeem the offer as apparently I have already got a premium Spotify account. I do not have a premium Spotify account I only have Spotify free. Can you please help ?
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman-anniemgm
Jun 4th, 2018 - 3 mons ago
I have an issue with Spotify too
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Seen by 7 customers so far
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GetHuman-anniemgm started working on this issue
Jun 4th 10:32am