Hi there my name on the account is sandra mcnally i tried paying for my premium account...

GetHuman739915's customer service issue with Spotify from June 2018

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Before contacting them, items GetHuman739915 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman739915's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman739915 will want to follow the link below to head to their help center. We will check on GetHuman739915 later to make sure it's all set or try to help escalate.
Spotify Help Center
The issue and preferred resolution, in GetHuman739915's own words:
Hi there my name on the account is sandra mcnally i tried paying for my premium account that i recently lost yesterday and was chaerged *.** twice on my account but still have no access to my music and the website said that it did not go thru my email is *****@***.com on the account and my other email is *****@***.com please contact me as soon as possible reggarding this problem.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman739915
Jun 1st, 2018 - 17d ago
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Seen by 2 customers so far
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Timeline
GetHuman739915 started working on this issue
Jun 1st 7:52pm