My ex used my card for her account and I never gave permission. Now that I am trying to...

GetHuman531109's customer service issue with Spotify from June 2018

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Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman531109's next move: go to the Spotify help center.
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Spotify Help Center
The issue and preferred resolution, in GetHuman531109's own words:
My ex used my card for her account and I never gave permission. Now that I am trying to sign up for premium and utilize the trial offer it will not allow me to
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman531109
Jun 1st, 2018 - 18d ago
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Timeline
GetHuman531109 started working on this issue
Jun 1st 2:47pm