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Spotify Customer FAQ

Top Answers & How-to Guides

How do I Contact Spotify Customer Service?

The question we are asked most often is about how to talk to Spotify customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...
Ask any question you have about Spotify customer service, get an answer now.

Recent Spotify Customer Questions

Fees got charged on my bank account

If unexpected charges from Spotify appeared in your bank statement, it could be for various reasons. Maybe your trial period ended and your subscription began, or perhaps someone in your household, with access to your bank details, started a subscription. However, if you believe that it's an error or a fraudulent activity, we suggest you to check the account page and see if there's an active subscription. If there's none, it might be a case of fraud and you should immediately contact your bank for further assistance. If you need receipts for your payments, you can get them from your Account page under the Receipts tab.
Asked May 17, 2024 1:36 PM

How can I upgrade to premium account

To upgrade to a Spotify Premium account, follow these steps: 1. Open the Spotify website or application. 2. Log in to your account. 3. Find and click on the 'Premium' tab on the homepage. 4. Here, you'll see different Premium plans offered by Spotify. Choose the one that suits your needs. 5. Click on 'Get Premium' or 'Try Premium'. 6. Complete the payment process following the prompts. Please be aware, the cost of Premium may vary depending on the plan and geographic location.
Asked May 17, 2024 8:19 AM

My Spotify account will not let me in with my email and password

Sorry to hear you're having trouble logging into your Spotify account. Check if you're correctly inputting your details. If you're sure they're correct, you can try resetting your password. If you've connected your account to Facebook, try logging in via Facebook. It's also possible that you may have used a different email address to create your account. If all these attempts fail and you're still unable to log in, check the Help page for more specific advice or consider reaching out to the Spotify's customer support. There's a link to the most up-to-date contact information right here on the page you're viewing.
Asked May 16, 2024 11:46 AM

I have premium but still getting Ads.

Sometimes, even with a Premium subscription, ads can appear if you're logged into the wrong account or your Premium subscription has lapsed. Please ensure you're logged into the correct account, the one with the active Premium subscription. Also, remember to check your subscription status to confirm it's up-to-date. If both are confirmed and you're still facing issues, try signing out and back in again to refresh your account status. Make sure you don't have any ad-blockers messing with the functionality of the app. If the problem persists, try reinstalling the app, as this has proven to be a successful solution for some users.
Asked May 14, 2024 3:16 PM

How do I sign up for Spotify premium?

To get Spotify Premium, first, you need to have a free Spotify account. Login to your account and then click on the 'Premium' tab on the Spotify homepage. You’ll be directed to a page with various Premium plans. You can choose from individual, duo, family, or student plans. Click 'Get Started' under the plan you want. You'll then be prompted to enter your payment details, either a credit card or PayPal account. Once your payment has been processed, your Premium service will activate and you will have access to features such as ad-free listening, offline play, and high-quality sound.
Asked May 14, 2024 1:39 AM

Help me with my Spotify customer service issue

Account Management

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...

How Do I Add Someone to My Spotify Family Plan?

When you want to share your Spotify plan with family members living in your home, you can add up to six accounts to your plan online....

What Do I Do If I Can't Join a Spotify Family Plan?

This guide illustrates what you should do if you are trying to join a Spotify family plan, but are not able to. It gives some ideas...

How Do I Stop Autopay on Spotify?

This easy-to-follow guide explains how Spotify customers can cancel their Spotify autopay subscriptions for Spotify Premium and revert...

How Do I Activate My Starbucks Partner Membership on Spotify?

This article talks about the complimentary Spotify Premium Plan membership that comes as a benefit of being a Starbuck's partner. Instructions...

How Do I Dispute a Charge with Spotify?

Spotify is an application that allows you to listen to music and podcasts from any part of the world. There are different Spotify subscriptions...

Can I get my money back from Spotify?

If you believe you are entitled to a refund from Spotify, there are steps you can take to determine your eligibility. Visit the Spotify...

How do I recover my Spotify account?

Spotify is a global music streaming service requiring account creation. If you forget your password, follow these steps: open Spotify...

How do I cancel my Spotify account?

If you have a Premium, Duo, or Spotify Family plan, you can cancel your paid subscription by filling out a form or logging into your...

Settings and Customization

How Do I Change My Language on Spotify?

Spotify also allows you to search for music by language. This makes it easy for users to find content in their preferred language....

How Do I Save My Spotify Playlist to an Sd Card?

Whether you're using an Android device or a personal computer, you can download your Spotify playlist to an SD card for offline listening....

How Do I Add Local Files to My Playlist on Spotify?

If you have a Spotify Premium account, you can upload your own music files to play on Spotify and include them in your Spotify playlists....

What is the maximum number of songs I can have in a Spotify playlist?

The maximum number of songs you can have in a Spotify playlist depends on the platform you are using. For desktop and web players,...

Is it possible to transfer my playlists from one Spotify account to another?

Yes, it is possible to transfer your playlists from one Spotify account to another. Spotify offers a playlist export feature that allows...

Can I listen to Spotify on my smart TV or gaming console?

Yes, you can enjoy listening to Spotify on your smart TV or gaming console! Spotify is compatible with a wide range of devices, including...

Subscription Information

How do I download and listen to music offline on Spotify?

One of the coolest features of Spotify is how you can download and listen to music offline. Here's how you can do it all laid out in...

Can I listen to Spotify on multiple devices at the same time?

Yes, you can listen to Spotify on multiple devices simultaneously with a Spotify Premium subscription. This allows you to enjoy your...

What is the difference between Spotify Free and Spotify Premium?

Spotify Free and Spotify Premium are two different subscription options offered by Spotify. Spotify Free is the basic version that On the other hand, Spotify Premium offers an enhanced experience. With a monthly subscription, users can enjoy ad-free listening, unlimited skips, high-quality audio streaming, and the ability to download music to listen offline. Spotify Premium also provides access to exclusive content, early access to new releases, and the ability to play any song on-demand. In summary, while Spotify Free allows access to the music library with limitations and ads, Spotify Premium offers a more personalized, seamless, and feature-rich experience for a monthly fee....
FAQ Table of Contents

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