Good morning. My name is Jennifer Holmes-Smith, I created an account while at my workpl...

GetHuman-jenholme's customer service issue with Spotify from May 2018

3 views
 | 
64 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman-jenholme's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jenholme's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jenholme will want to follow the link below to head to their help center. We will check on GetHuman-jenholme later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jenholme may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-jenholme's own words
Good morning. My name is Jennifer Holmes-Smith, I created an account while at my workplace, and upgraded to premium. I believe it is under *****@***.com, or *****@***.com. Or *****@***.com, but probably the first email. However, I have lost my old email access (to all three emails) when I left that job and can no longer use it to reset my account. I would like to merge or cancel and redo my subscription, but have not found a way to do that without having access to my email accounts.**The only thing I can think of is putting a "stop payment" on my credit card. Please help.
GetHuman-jenholme did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-jenholme fixed the problem
We are waiting for GetHuman-jenholme to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman-jenholme fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-jenholme
May 22nd, 2018 - 6 mons ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 64 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jenholme started working on this issue
May 22nd 2:43pm