I tried to open Spotify on the app on my TV at home. I could not remember the password...
GetHuman645497's Can't find my music issue with Spotify from May 2018
Help with my Spotify issue
GetHuman645497's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman645497 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman645497 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Spotify has better answers for you: Spotify Help Center
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The issue in GetHuman645497's own words
I tried to open Spotify on the app on my TV at home. I could not remember the password. To listen on all devices I set up a new password. My user name was all numbers this time generated from Spotify. When I returned to work I was asked to sign in..my user name was another set of numbers and now my password does not open acct. My playlist has disappeared. How can I find my playlist and use my old user name which was my email address.
GetHuman645497 did not yet indicate what Spotify should do to make this right.
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