charged for premium monthly but spotify says I have the free package

GetHuman-awek's Billing/Refund issue with Spotify from April 2018

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The issue in GetHuman-awek's own words
The problem: charged for premium monthly but spotify says I have the free package
GetHuman-awek did not yet indicate what Spotify should do to make this right.
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Spotify

Billing/Refund issue
Reported by GetHuman-awek
Apr 30th, 2018 - 7 mons ago
I have an issue with Spotify too
Not resolved
Seen by 27 customers so far
Similar issue to 18525 others
1 customer following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-awek started working on this issue
Apr 30th 11:56pm
GetHuman-awek indicated the issue is not fixed yet.
May 3rd 12:05am
GetHuman-awek indicated the issue is not fixed yet.
May 3rd 12:14am