I have just seen a payment from my mobile account to a third party. When I enquired wit...

GetHuman-javaid's Cancel subscription issue with Spotify from April 2018

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The issue and preferred resolution, in GetHuman-javaid's own words:
I have just seen a payment from my mobile account to a third party. When I enquired with EE - I was told payment was made to Spotify for £*.** from my mobile number ***** ****** on * March **** at **.** and ** March **** at **:**pm for my mobile number ************ for £*.**. These both transactions have been made without my authorisation as the account holder and I have notified EE to block any further such payments to third parties. *I want to know how this has occurred without my knowledge without providing payment details and want a refund. Please cancel any further transactions if this is on auto repeat until cancelled.**My name is Javaid M Yaqub (DOB **-**-****). My email is *****@***.com
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Cancel subscription issue
Reported by GetHuman-javaid
Apr 28th, 2018 - 3 mons ago
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GetHuman-javaid started working on this issue
Apr 28th 4:30pm