My app got stuck on an add and I have tried full closing the app, restarting my phone...

GetHuman-ncarlso's customer service issue with Spotify from April 2018

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The issue and preferred resolution, in GetHuman-ncarlso's own words:
My app got stuck on an add and I have tried full closing the app, restarting my phone, deleting and downloading the app, and even upgrading to premium. But nothing has fix it.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-ncarlso
Apr 26th, 2018 - 3 mons ago
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GetHuman-ncarlso started working on this issue
Apr 26th 2:43am