After speaking to Boku they have refused to refund us the money for the period they hav...
GetHuman-ashnam's Cancel subscription issue with Spotify from April 2018
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Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashnam will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ashnam can let us know if they help or not.
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The issue in GetHuman-ashnam's own words
I have been charged for Spotify for over ** months by a company called Boku. When I tried to cancel the premium subscription using my Spotify app then unstated my premium subscription and started sending text messages which did not provide any details. ... After speaking to Boku they have refused to refund us the money for the period they have been illegally charging us. And now they have advised that the charges were being paid to Spotify and I should therefore contact Spotify to resolve this issue.
Hi do I speak to to get this resolved
A full refund of £*.** for the past ** months that has been charged to me without my consent.
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