I could not log into my account to cancel my premium account and start a family account...
GetHuman606489's Billing/Refund issue with Spotify from April 2018
Help with my Spotify issue
Before contacting them, items GetHuman606489 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman606489's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman606489 will want to follow the link below to head to their help center. We will check on GetHuman606489 later to make sure it's all set or try to help escalate.