I had an outing for the first time in a lo g time and my mom and i went to the casino. I was at the atm and took out a withdrawl of ***.** *.** fee. I noticed a man behing me and was sure he got my pin * Long sory short the man was following me and watching me. I let security know and he was escorted out. When i arrived home my wallet was missing. It had my debit card in it. Lo and behold theres almost ****.** withdrawn. *** of it was when i was on the phone with rush card customer service!!! Tried following up. Have to wait ** days, and was told I may get provisional credit. And they may or may not deny me getting my money back!!!!

GetHuman-blorette's customer service issue with RushCard from May 2018

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The issue in GetHuman-blorette's own words
I took out * withdrawl total amount ***.** only to discover there was * withdrawls made from the time I got home to when I was on the ohone with rush card customer service ... There were unauthorized transactions * total and i was sent another card and told once i sent the paperwork back i would be given a provisional credit. Ive emailed called and im getting no response and getting upset. Is this how rushcards customer service is?
I was promised a provisional credit when my new card arrived only to find out in another call made Id have to wait ** days and found out they may or may not give me the credit for the funds stolen. I was suppose to move into a new home, my lease was up and now I am living in my car trying to shower wherever I can to go to work. All because of an empty promise id have my funds returned that were stolen. Ive had to get new everything as far as Id and what not
I want my stolen finds returned to me so that I can start looking once again for a home for me and my kids.
Never had a problem until now. And if this is the way they treat thier customers I will no longer be one and will tell everyone I know how I was treated and dealt with in this very stressful situatiin I have faced
I have tried all i can. Rush card will do nothing to make the situation at hand easier. Myself and my kids are living in our car and it over *** degrees here. And they are just fine with that. Nothing more I can do but wait. Bit id I get any kind of denial they will know my name thats for sure
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RushCard

My card at an atm.
Customer service issue
Reported by GetHuman-blorette
May 5th, 2018 - a yr ago
I have an issue with RushCard too
Not resolved
Seen by 15 customers so far
Similar issue to 4004 others
0 customers following this
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Timeline
GetHuman-blorette started working on this issue
May 5th, 2018 5:40pm
GetHuman-blorette indicated the issue is not fixed yet.
May 5th, 2018 5:41pm
GetHuman-blorette indicated the issue is not fixed yet.
May 5th, 2018 11:57pm
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May 6th, 2018 12:11am
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May 7th, 2018 7:33am
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May 8th, 2018 8:59pm
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May 8th, 2018 9:13pm
GetHuman-blorette indicated the issue is not fixed yet.
May 8th, 2018 9:14pm
GetHuman-blorette indicated the issue is not fixed yet.
May 9th, 2018 1:12am
GetHuman-blorette indicated the issue is not fixed yet.
May 9th, 2018 1:13am