How Do I Get a Replacement Card from RushCard?

Introduction

The RushCard Prepaid Visa program was permanently discontinued, and former RushCard customers' accounts were closed, which means you can no longer request a replacement RushCard. Customers were asked to make arrangements and update their personal information to ensure they received any remaining funds. To date, some former customers may still have unresolved issues involving lost refund checks, misdirected deposits, or unclaimed funds. If you still have an issue, you may need to contact GO2bank for assistance. Continue reading to learn what happened to RushCard and what you can do if you still have an issue involving your former account.

What To Do If You Still Have Money Left in Your RushCard Account

Before the closure, customers were given advance notice and time to update their account information to ensure they received any remaining funds. If you still had money in your account when the program closed, the remaining balance should have been returned to you by refund check. However, if you believe you're still owed money from your former RushCard account, it's best to contact Support for more information on what to do next.

Be prepared to verify your identity and provide additional details so the representative can locate your old RushCard account information and help resolve the issue.

Did You Receive Your Refund Check?

If you were expecting a refund check but never received it, we suggest contacting GO2bank Customer Support for further assistance. Explain that you're a former RushCard customer and be prepared to verify your identity. If you still have old account records, including previous statements or emails, these may help the representative locate your account and investigate the issue. If a refund check was mailed but never reached you, ask what options may be available to locate or replace the check and recover your remaining funds.

What If a Direct Deposit Was Sent to Your Old RushCard Account?

Before RushCard permanently shut down, customers were advised to update direct deposit information, including government benefits or payroll deposits sent to a RushCard account. If money was deposited to your account after the closure, consider contacting the bank or organization that deposited the money. A deposit sent to an old account would generally be returned to sender.

For example, if you were expecting a tax refund that was sent to your old RushCard account, contact the agency responsible for issuing the refund. Ask whether the payment was returned and what steps you need to take to have the funds reissued to an active account.

Do You Already Have a GO2bank Account?

RushCard customers were directed toward GO2bank as an alternative when the program ended. If you switched to GO2bank and need a replacement card, contact GO2bank for assistance. If your GO2bank card was lost or stolen, report it through the GO2bank app or website or contact Customer Support for further assistance. Also, keep in mind that a GO2bank card isn't a replacement RushCard. It's a separate card associated with your GO2bank account.

Conclusion

Were you able to resolve your old RushCard account or card issue? Since the program ended in 2023, please note that you can no longer request a replacement RushCard. Your RushCard account has also been permanently closed. Customers who didn't receive their refund checks or still have unresolved issues with their former RushCard accounts may try contacting GO2bank for assistance. If you're having an issue with a direct deposit sent to your old RushCard account, contact the organization or agency that issued the payment. Still have questions or need further clarification? Contact GO2bank Customer Support for assistance.