In a nutshell: If you used to have a RushCard, you have since been transitioned to a Green Dot card, after Green Dot bought out RushCard and absorbed it into its own operations. So, if you need to dispute a charge on your card, you need to do it with Green Dot. Whether you noticed an unauthorized transaction made on your card, saw that the amount of an authorized transaction was higher than what you agreed to pay, or did not receive the goods or services you paid for, the dispute process is the same.

Introduction

If you used to have a RushCard, you have since been transitioned to a Green Dot card, after Green Dot bought out RushCard and absorbed it into its own operations. So, if you need to dispute a charge on your card, you need to do it with Green Dot. Whether you noticed an unauthorized transaction made on your card, saw that the amount of an authorized transaction was higher than what you agreed to pay, or did not receive the goods or services you paid for, the dispute process is the same.

What You'll Need

If you do not recognize the name of the business that placed the charge on your card, look that business up online. It is possible that the business' sales operations division has a different name than the money processing and billing division.If you call Green Dot and report the charge before you fill out the transaction dispute form, make sure you have the case number you were assigned by the representative you spoke to when you do fill it out, as you will need to provide it. If you do not, resolution of your case could be delayed. Also, if you have already spoken to the police about this matter, make sure you have the police report number, the name of the officer you spoke to, and the name of the police station they came from, as you will need to put them on the form.If the investigation takes more than 10 business days (that goes up to 20 business days if your account is a new one) then Green Dot may give you a provisional credit to get you through while they wrap up their investigation. If they uphold the charge, denying your claim, you will have to pay this credit back.

Go to the Green Dot home page.

Green Dot home page

How Do I Dispute a Charge with RushCard? (Step 1)

Click on the "Log In" Button in the navigation bar at the top of the screen to log in to your Green Dot account.

How Do I Dispute a Charge with RushCard? (Step 2)

Navigate to your transaction history page.

Locate the transaction you wish to dispute in the list of your transactions.

Look for the status of the transaction.

If it is still listed as "pending," you need to wait before you take the next steps. You cannot dispute the charge until the charge has been posted.
Once the charge has fully cleared, continue with the remaining steps.

Go to the Green Dot transaction dispute form page.

Green Dot transaction dispute form

How Do I Dispute a Charge with RushCard? (Step 5)

Print out a copy of the form.

Fill out the form, providing all requested information.

Mail the transaction dispute form to Green Dot.

Use this mailing address:
Green Dot Corporation
ATTN: Disputes
P.O. Box 9
West Chester, OH 45071

Wait for Green Dot to complete its investigation.

Green Dot can take up to 45 days to investigate a routine transaction dispute. In special cases, especially if you have a new account or if you bought something from overseas, the investigation can take up to 90 days to be completed.

Conclusion

You can call a Green Dot customer service agent for help filing the transaction dispute, or for updates on how the investigation is going. The Green Dot customer service call center is open 24 hours a day, 7 days a week.

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How Do I Dispute a Charge with RushCard?