I had * shipments that left RockAuto on *-**-**. Tracking numbers ************* and...

GetHuman4415064's customer service issue with Rockauto from March 2020

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The issue in GetHuman4415064's own words
I had * shipments that left RockAuto on *-**-**. Tracking numbers ************* and ************. On *-**-** received an email from RockAuto "RockAuto Order ********* - Possible Delivery Problem *Hello,**FedEx has informed us of potential issues with the following shipments from RockAuto Order *********:*************: Incorrect address - Street number**To reach FedEx by phone or email, please visit https:**www.fedex.com*en-us*customer-support.html**Please contact the carrier to avoid having your shipment delayed or returned to sender. "**this is the same shipping address i have been using for * or * years. I called Fedex and they had the sames address i have been using - i told them they needed to deliver my orders - i did not receive orders and checked online and they were shown as being in transit to return. Called Fedex on *-** was told that the order with tracking number ************ was scheduled to be delivered *-**-** and the other had been returned to RockAuto. On *-*-** i called Fedex and they told me my order with tracking number ************ and been delivered to some address in Syracuse NY - told them they should ship back to me i did not give them the address to ship there. Later that day got voice mail from Fedex that i should have shipper call them a do a call tag to get this problem resolved - thier *** left in message is ***-***-**** - they referenced case number **********.**i need both of these orders please advise.**thank you,**Michael G. McDaniel****-***-**********@***.com

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Rockauto

Customer service issue
Reported by GetHuman4415064
Mar 2nd, 2020 - 2 years ago
Not resolved
Seen by 45 customers so far
Similar issue to 6303 others
0 customers following this

Timeline

GetHuman4415064 started working on this issue
Mar 2nd, 2020 1:27pm
GetHuman4415064 indicated the issue is not fixed yet.
Mar 3rd, 2020 1:39pm

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