I would like to return a part, but Rockauto does not have a record of my customer order...

GetHuman-samlawre's customer service issue with Rockauto from July 2018

7 views
 | 
3541 similar
 | 
0 following
Help with my Rockauto issue
First: share to improve GetHuman-samlawre's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-samlawre's next move: talk to Rockauto when they open (we'll send a note).
Rockauto's call center is closed now. We will text or email GetHuman-samlawre when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-samlawre can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
The issue in GetHuman-samlawre's own words
The problem: I would like to return a part, but Rockauto does not have a record of my customer order number.
GetHuman-samlawre did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-samlawre fixed the problem
We are waiting for GetHuman-samlawre to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockauto email you?
This email address isn't valid
Follow this issue
See how GetHuman-samlawre fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-samlawre
Jul 26th, 2018 - 3 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 7 customers so far
Similar issue to 3541 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman-samlawre started working on this issue
Jul 26th 7:29pm