I need to return a part, but my order number is not corresponding in rockauto’s system

GetHuman-samlawre's customer service issue with Rockauto from July 2018

Help with my Rockauto issue
The issue in GetHuman-samlawre's own words
The problem: I need to return a part, but my order number is not corresponding in rockauto’s system
GetHuman-samlawre did not yet indicate what Rockauto should do to make this right.
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Rockauto

Customer service issue
Reported by GetHuman-samlawre
Jul 25th, 2018 - 4 mons ago
I have an issue with Rockauto too
Fixed
Seen by 45 customers so far
Similar issue to 3502 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman-samlawre started working on this issue
Jul 25th 7:27pm
GetHuman-samlawre shared this issue with others over email
Jul 25th 7:27pm
GetHuman-samlawre indicated the issue is not fixed yet.
Jul 25th 8:39pm
GetHuman-samlawre indicated the issue is not fixed yet.
Jul 25th 9:23pm
GetHuman-samlawre indicated the issue is not fixed yet.
Jul 26th 9:33pm