On ******** at **** pacific standard time, I tried to logged in my Robinhood account, b...

GetHuman-mirbelm's customer service issue with Robinhood from September 2020

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The issue in GetHuman-mirbelm's own words
On ******** at **** pacific standard time, I tried to logged in my Robinhood account, but for some reason, I was not able to do so. I tried to logged in few times, but I still I was not able to do. I thought I forgot my password. I tried to changed my password by clicking “ forgot password link”. I entered my email address*username : *****@***.com to send reset link to my email address. However, to my surprised, reset link was not going to my email address. I went to Robinhood website : https:**robinhood.com*us*en*support*, but no single customer service replied. I was started to feel anxious because their customer service telephone number (***) ***-**** also no helped. It was only a voice recording telling me to go to their website, which I already did. I found out that Robinhood has a twitter account, so I went their and message them so many times for helped. I felt so helpless already. I started to feel panicked. I have at least $**,*** in my account. This is my life savings that I am investing. Finally, someone, replied, and told me that I was entered a wrong email address. Email address that your customer service that was referring to was not familiar, and i never seen that email address until that day.

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Robinhood

Customer service issue
Reported by GetHuman-mirbelm
Sep 8th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 748 others
0 customers following this
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GetHuman-mirbelm started working on this issue
Sep 8th, 2020 7:30pm