When redbox changed their website they said I would have to renter my email and passwor...

GetHuman-jkanzald's customer service issue with Redbox from October 2018

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The issue in GetHuman-jkanzald's own words
When redbox changed their website they said I would have to renter my email and password.. I have tried to do this quite a few times. But it keeps telling me either my email or password does not match their records,but these are the same that I have been using for years. I cannot log in in order to change any of my information so therefore I cannot rent their movies or use my redbox card. I don't know what to do. When I call redbox customer service they can't or won't help me. What can I do to log in and rent movies. Please help me.
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Customer service issue
Reported by GetHuman-jkanzald
Oct 20th, 2018 - 3 mons ago
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GetHuman-jkanzald started working on this issue
Oct 20th, 2018 12:26am